Control your cash flow with paperless direct debits
Thanks to Belfius and Twikey, the negotiation of electronic mandates, the management and planning of direct debits and the follow-up of their execution are fully automated.
Let your customers sign a mandate and follow this up afterwards. See the videos !Your end-customer experience
How does it work?
Simple steps to get started
Request a Creditor Identifier
via Belfius Bank
Let your customers sign a mandate
and plan your collections
Deliver your instructions to Belfius
and have a complete view on your payments
Who is using Twikey?
Testimonials of some Belfius customers
Our customers sign SEPA B2B mandates and contracts electronically. By doing so, we manage to finalize our contracts faster.
Read our case
Belfius Auto Lease
All our subscriptions are handled by direct debits. Since Twikey and e-Mandates, we don't have any paperwork to set this up.
Read our case
Twikey made the complex process of signing a direct debit mandate really easy. Our customers confirm in just a few clicks.
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Frequently asked questions
Let us assist you
What do I need?
You need a creditor identifier and a subscription to Twikey to start with direct debits. If you don't have a creditor identifier yet, go to "Get started". Fill in the necessary details and ask information on the creditor identifier. Twikey will launch the process at Belfius. You will be contacted by your local bank agent.
I already have a creditor identifier. How do I start?
Great, just click on "Get started", fill in your details and we'll guide you through the process. Thanks to Belfius, we can even automatically inherit all your existing mandates.
Does it work for all the banks of my customers?
There are two types of mandates. For Core mandates, we support all SEPA banks - more than 2.500. For B2B mandates, Twikey has an end-2-end electronic validation flow with the majority of Belgium banks. For the list, see www.twikey.com
What with my existing mandates?
Don't worry. The only thing you need to do is to allow Belfius to synchronize with Twikey to have a full overview of all your existing and new mandates.
Plan or one-time collection instructions?
Twikey supports both. You can plan your weekly/monthly... instructions and prepare everything upfront. Or you can add one time amounts. Or you can combine both.
Can I automatically transmit my instructions to Belfius?
Yes, you can. Once you give your "Go" in Twikey on the collections you prepared with Twikey, they are automatically injected in Belfius. The only thing you need to do at Belfius is to agree with the instructions. This can be done in BelfiusApp or BelfiusWeb. No need to enter the instructions again. Together with Belfius, Twikey will ask you to approve the activation of this service. To use this service you need to have concluded a "Grow" subscription or higher with Twikey. See "rates" for more information.
Do I need to follow up my reporting?
No, you don't. Thanks to the close cooperation between Twikey and Belfius, you'll have a full overview of the unpaid bills. Additionally, Twikey will resend the instructions multiple times (if you want) if there is not enough money on the customer account. The only thing you need is at least a Twikey "Grow" subscription. See "rates" for more information.
How do I know who has paid?
You define the number of times Twikey has to resend the instructions. At every moment in time, you'll see who has not paid. This is updated automatically without file handling.