Control your cash flow with paperless direct debits
Thanks to BNP Paribas Fortis and Twikey, the negotiation of electronic mandates, the management and planning of direct debits can be fully automated.
How does it work?
Simple steps to get started
Request a Creditor Identifier
via BNP Paribas Fortis
Let your customers sign a mandate
and plan your collections
Twikey manages the exchange with BNP Paribas Fortis
including advanced full follow-up
Who is using Twikey?
Testimonials of some customers
Twikey saves my customers a lot of time to sign a mandate. They no longer need to go to their bank with a paper document.
Read our case
JenT Autolease, Directlease
All our subscriptions are handled by direct debits. Since Twikey and e-Mandates, we don't have any paperwork to set this up.
Read our case
Twikey made the complex process of signing a direct debit mandate really easy. Our customers confirm in just a few clicks.
Read our case
Frequently asked questions
Let us assist you
What do I need?
You need a creditor identifier and a subscription to Twikey to start with direct debits. If you don't have a creditor identifier yet, go to "Get started". Fill in the necessary details and ask information on the creditor identifier. Twikey will inform you how you can launch the process at BNP Paribas Fortis. You will need to request this with your local bank agent.
I already have a creditor identifier. How do I start?
Great, just click on "Get started", fill in your details and we'll guide you through the process.
Does it work for all the banks of my customers?
There are two types of mandates. For Core mandates, we support all SEPA banks - more than 2.500. For B2B mandates, Twikey has an end-2-end electronic validation flow with the majority of Belgium banks. For the list, see www.twikey.com
What with my existing mandates?
Don't worry. We can import them if you deliver our support department a XLS with all the mandate information. We'll charge you a small set-up fee (depending on how much time we need) and 0,1 €/mandate.
Plan or one-time collection instructions?
Twikey supports both. You can plan your weekly/monthly... instructions and prepare everything upfront. Or you can add one time amounts. Or you can combine both.
How do I get the collection instructions in BNP Paribas Fortis?
Once you give your "Go" on the collections you prepared with Twikey, you receive an XML file from Twikey that you can upload in PC Banking, Connexis or Isabel.
Do I need to follow up my reporting?
We do the full follow-up of the reporting, and offer a full automatic backup plan including reminders, alternative payment methods or follow-up of transactions.