Rebel Lease
Rebel Lease is a mobility company that offers flexible vehicle solutions from daily rentals to 72-month leases and serves small and medium-sized businesses. At the heart of their operations is a finance team that manages thousands of recurring payment agreements across a growing portfolio.
The challenge: paper-based payment processes in a digital world
Their expansion plans made the stakes clear. Approaching acquisitions that would bring their fleet to nearly 10,000 vehicles, their existing manual processes could not keep pace.
Rebel Lease was managing the signature process of direct debits (the automatic payments pulled from a customer's bank account each month) entirely on paper. Customers, including small entrepreneurs who lease vehicles only once every few years, had to sign physical mandates and separately visit their banks to activate SEPA Direct Debits.
Onboarding a single customer required multiple steps and added days or weeks to every contract flow. That friction compounded quickly. The finance team faced complex manual processing, frustrated customers, and a system that would not survive the volume their growth would bring.
The solution: automated payment that scales at speed
Rebel Lease knew it needed customers to be able to sign an e-mandate in minutes, without a physical bank branch visit. In addition, Rebel Lease wanted a platform that could absorb acquired portfolios at speed, integrating with their existing systems without rebuilding their workflows from scratch.
After reviewing available options, they chose Twikey. Franco Vosse, CEO of Rebel Lease, explains why:
"When you take over a company, you're always dealing with arranging new direct debits. You shouldn't even think about having to rearrange 1,500 direct debits again on paper when you take over a company, which we recently did."
The results: further acquisitions without administrative load
Twikey's value became concrete during Rebel Lease's most recent acquisition, which brought 1,500 existing customers into their portfolio. Instead of collecting 1,500 new paper mandates, Rebel Lease ran the transition through Twikey's automated infrastructure. Customers received a digital request, signed their e-mandate from their phone, and the mandate was active, with no bank visit required.
With nearly 10,000 vehicles now under management, Rebel Lease can onboard acquired portfolios without adding headcount to absorb the administrative load. Their Failure Management setup handles payment exceptions automatically, and their finance team monitors collections without processing them manually.
Ready to simplify your payment operations?
If your business still asks customers to sign SEPA Direct Debit mandates on paper, or preparing for an acquisition that will multiply your customer base overnight, book a demo to see how Twikey handles recurring collections at scale.
