DNOR Debtor Bank is not registered under this BIC in the Sepa direct debit system

Occurs when?

The debtor bank is not registered under this BIC in the Sepa direct debit system.

Possible root cause

Debtor bank/ Creditor: The accessibility of the debtor bank was not checked when accepting or creating the files.

What can you do?

Ask the party that sent the error message to do a two-step verification to verify that the checks are correct. Contact the debtor to agree on a different payment method and inform him that his bank does not support direct debits. When creating the mandate, use a tool (e.g. Twikey) that does this verification automatically. This way you avoid wasting time for both you and your customer.

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