AC04 The account specified is closed

Occurs when?

The debtor account is closed at the debtor bank. Note: This code cannot be used in some SEPA countries for data protection reasons. In this case, MS03 is used.

Possible root cause

The creditor used an old account number. The debtor has changed or closed his account since the mandate was issued.

What can you do?

Contact the debtor to ask him the new account number. Conclude a new mandate.

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