AG01 Direct Debit forbidden on this account for regulatory reasons

Occurs when?

Account cannot be used for direct debits due to regulatory reasons (such as a savings account in several countries). The code AG01 is never used for a B2B collection. In this case, the code AC13 is used.

Possible root cause

The debtor gave information about a wrong account. This is especially common with savings accounts or investment accounts or yet another type of account.

What can you do?

Contact the debtor to obtain information about the payment account to be used.

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