Product updates
Release 2.12 (20/Aug/2026)
SEPA address format changes and updated pain file support
New European banking requirements take effect in November 2026, making structured address formatting mandatory in payment files (view the documentation for what will be no longer allowed). To keep your collections running without interruption, Twikey can now automatically translate older SEPA Direct Debit XML pain.008 V2 and V3 files with unstructured addresses into the bank-supported pain.008 V8 format during upload. You can also upload pain.008 V8 direct debits and pain.001 V9 credit transfers directly. Reconciliation reporting now supports camt.053.001.08 alongside the existing camt.053.001.02 — there's no action needed on your side.
Invoicing & Peppol
- Electronic invoices now embed direct debit information in the UBL file, include remittance information, and display the invoice period per line, so your customer's accounting software receives everything in a single document.
- An invoice updates to paid status immediately once payment completes via the payment link.
- Amount and currency formatting now adapts to the reader's language and country settings.
- When Peppol delivery falls back to e-mail and that e-mail bounces, Twikey correctly flags the customer's address as bounced, so your team can act on it without manually checking.
Agreements & mandates
- The agreements overview now includes a pending validation filter and displays the bank's Bank Identifier Code (BIC) in the bank column.
- The mark-as-fraud dialog lets you suspend or cancel an agreement in the same step, reducing the actions needed to respond to a fraud signal.
- Error messages during B2B validation, SMS signing, and IBAN updates are now more specific, so your customers know exactly what to correct.
Everyday use
- Saved filters now appear at the top of the menu for faster access.
- The support dashboard has been redesigned for speed and clarity.
- New Twikey customers now see a dynamic onboarding checklist that guides them through each required step.
- The payment feed loads considerably faster across all account sizes.
API and integrations
- A new Customer API lets your team create and update customer records programmatically, and the VAT field now appears on all customer-info endpoints.
- A webhook fires as soon as a direct debit batch is generated, so your system can react in real time without polling.
- The Norriq integration is available as a standalone connection, including Dataverse support for Microsoft Business Central.
- Our Buckaroo connection now supports reservation-based payments using authorize-and-capture flows.
Release 2.11 (09/Jun/2026)
Pay by Bank
Pay by Bank is now available in Twikey. Your customers can pay directly from their own bank account via an account-to-account transfer — no card and no mandate required. The payment is confirmed instantly and the invoice is automatically marked as paid. This can help reduce transaction costs, speed up settlement and support higher transaction amounts. Pay by Bank is available both on the invoice payment page and on payment links.
Improved Payment Links experience
Your customers now first see the payment method selection in your own branding, and are then redirected straight to the chosen payment method. The payment method selector on invoices and payment links has been redesigned as well. If you would like to activate this, please contact our support team (unless you've just onboarded — this is standard for new customers).
UK Direct Debits via Bacs and AUDDIS
Twikey now supports UK Direct Debits via Bacs and AUDDIS, alongside its existing payment schemes, including the AUDDIS mandate lifecycle, fraud rules and reconciliation adapted to UK account numbers. This extends support for customers active in the UK or working with British counterparties.
Peppol reliability
- Peppol reachability is always up to date: the weekly directory sync no longer fails, and customers who leave the Peppol network are correctly shown as unreachable (and vice versa).
- Delivery failure details are visible per invoice, so following up on Peppol or email delivery issues is easier.
- Your own IBAN is included in the Peppol payload, and CC email addresses are correctly passed in the invoice payload.
Billing runs
- What used to be called "campaigns" is now consistently called billing runs throughout the app and the API.
- You can configure the communication on invoice payment plans yourself, giving you more control over what your customer sees on their bank statement.
- Invoice IDs can be imported via CSV, and a PO number can be added to an invoice.
Sign flow
- Document previews in the sign flow now carry a visible watermark, making clear the document isn't signed yet.
- An IBAN entered during the contract sign flow is reliably saved and linked to the mandate.
- Mandates no longer get stuck in signature validation when your customer cancels halfway.
- Your customers can update their credit card again via debtor access, and BNG was added as an eMachtiging issuer.
Transactions & gateways
- Buckaroo now supports the full authorize/capture reservation flow.
- The transaction feed emits an event when a dunning action is triggered, even if the transaction state itself didn't change — a reliable signal for your integration.
- Risk rule statistics are recalculated correctly after a mandate is moved, so legitimate transactions are no longer blocked unnecessarily.
- The requested collection date is handled as a real date instead of a local timestamp, and batches now explain clearly why they can't be sent.
- Exporting large transaction sets is considerably faster.
Interface
- The Users page has a pager, so no more endless scrolling.
- Branding colour fields validate your input, so an invalid value can't be saved anymore.
- Fixes for tab overflow in modals for long words (German, French) and for duplicate pop-ups on the customer page.
Release 2.10 (18/Mar/2026)
Cleaner Navigation & Smarter Overviews
Menu bar collapse
The navigation sidebar now collapses for a cleaner layout and filters can be preserved as you move between pages.
Column selectors
Use the column selector icon to show or hide columns on any overview — display exactly what matters to you.
Save filters
Save your favourite filter combinations as presets and reapply them in one click. More...
Release of new customer interface on March 31
You might have noticed that we’ve made our new user interface available some time ago. If you have already switched, cool! If you haven’t, we strongly urge you to do so as soon as possible. Why make the switch now?
- The old user interface no longer receives new product updates
- We will switch all customers to the new interface on March 31
- You still have time now to experiment a little with branding, colors, etc.
Release 2.9.0 (11/Dec/2025)
New customer interface
For the past few months, we’ve been testing our new end-user interface with all our customers who requested early access. Now, we’ve now opened this brand new experience for everyone. The results are an improved, streamlined user experience with higher conversion ratios.
New PSP: ING Checkout
ING recently launched ING Checkout on the PSP market. As a long-time ING partner, we wasted no time in adding it as a new PSP in our list. That means you can now use ING Checkout for recurrent payment setups or payment links with iDEAL | Wero, Bancontact Pay, credit cards and more.
Twikey is on fire for the 'Warmste Week' in Flanders
Our Flemish customers will undoubtedly be familiar with the Warmste Week, a huge annual charity event organized by public broadcaster’s television and radio stations. Did you know that Twikey is a small cog in this event? It is with our QR codes, used by our partner Koalect, that individuals can donate. To show our own support for this year’s edition, our Flemish customers get the option to include a voluntary donation link for the Warmste Week in their Twikey-powered mandate sign-on exit pages.
iDEAL and Payconiq become Wero
Starting in 2026, Dutch online payment method iDEAL and Belgian payment method Payconiq (from Bancontact) will both become Wero. iDEAL and Payconiq will cease to exist as brands. Technically, you don’t need to do anything – we’ve got you covered. Functionally, however, with Wero, users will be able to do all the things they can do now, but will also be able to make cross-border payments.
Minor fixes and updates
Along with a few small fixes and security upgrades, we’re highlighting the following updates:
- In previous Twikey versions, sms messages were put in a queue. While this is still the case for the Twikey API, if you’re using the Twikey Dashboard, you can also send the text message directly. Queued messages from the API also won’t be sent after 8pm to respect end customers’ peace and quiet.
- You can now send Peppol credit notes – keep in mind that this is an opt-in functionality and is not automatically switched on.
- Some of you may already be familiar with the “select and shift" combination to select multiple items in other apps. This is now possible in Twikey, too.
Release 2.8.0 (21/Oct/2025)
Dynamic column selection
It is now possible to dynamically select which columns you want to see in your customer overview lists so you can focus on the items that matter to you the most (or leave out items that aren’t as important to you). You can access the feature in the bar on the top right, e.g. you can now add fields like PDF, UBL, Agents, Profiles or Debtor Account. We have also improved the search functionality in the detailed screens.
Transparent reservations for direct debits, credit cards and Bancontact WIP
Some customers require a feature called “authorize and capture” to check upfront if a transaction is possible without knowing the exact final amount. This reserves an amount and later on “captures” the exact sum. We allow this on direct debits, credit cards and we’ve also added Bancontact Wallet-Initiated Payments (WIP). What’s more, you can put thresholds on open amounts to block new transactions if your customer isn’t paying. Lastly, there is a new tab that can give you insights into these open amounts.
Twikey jumps across the pond
Canadian PAD agreements
Did you know e-mandates are not only a European thing? For instance, Canada uses PAD (Pre-Authorized Debt) agreements. So, together with our partner Billtrust, we have launched signing PAD agreements in Canada.
USD currency support
We’ve added US dollar support. We’re sure if you have American customers, they will appreciate this.
Technical updates
SAML and SSO connectivity made easier
We’ve improved the way you can connect with your own internal security. Setting up Single Sign On (SSO) with Azure and Active Directory has become a lot easier. You’ll only need to copy your metadata url into the settings of Twikey. It allows to sync your internal systems when someone leaves the company and should not longer have access to Twikey.
API update: bulk transactions are here
WYou can now launch bulk transactions (in groups of 5,000), and get notified when done with one single API call.
New Recurly connection: Peppol
Twikey customers who use the Recurly subscription management software can now also enjoy an updated integration with Peppol. We support invoice exchanges focussed on a delivery for Peppol and update the invoice statuses with all types of payment methods. Just activate the plug-in in your Settings and then you can import customers and invoices with all their details and the PDF.
New end-customer flow
Over the summer, we have been rolling out a new end-customer onboarding flow with a few pilot customers. The feedback we’ve received is very positive, and we're seeing an improvement in the conversion rates, so if you’d like to switch, too, just get in touch with our support team and we’ll help you on the way.
Release 2.7.0 (23/Sep/2025)
Dashboard improvements
Filter on companies or contacts
In the Customer overview, we have added two default filters: one for “companies” and one for “contacts” so you can more easily search if you have both types of customers.
Working together with multiple agents
There are two features in the mandate overview page that allow your team to work better together: “Tags” and “Agent”. We did some improvements in both. The first is multi-tagging filtering, where filters on tags just became smarter. The second is improved Agent behaviour. It is now possible to reassign Agents in bulk, or when someone leaves the company the ownership can be transferred. In addition, there is an “assigned to me” filter so you can see easily your own follow-up lost. Lastly, we have changed the order of the columns so it is more uniform with all other screens.
B2B flows: more digital signatures
When we consulted with our customers who use B2B mandates, we saw that “print” was still often being used in cases where a full digital flow was available.
In Belgium, 7.9M people are using Itsme, and even more have a bank card to sign. It’s a similar situation in the Netherlands, where the eMachtiging protocol has been drastically improved to maximize conversion. In the unlikely event Itsme, eMachtiging or signing by bank card signing is not possible, we offer the print option later on in the process.
Payconiq update
If you use Payconiq, you probably received a mail that on October 19, there will be some changes in its setup. Just to reassure you: there is nothing you need to do. We have things covered.
Release 2.6.0 (29/Aug/2025)
Open Banking checks: Turning transparency into fraud protection
European Banking Authority data estimates that EU companies lose more than €4 billion annually due to banking fraud. Twikey stands with you to prevent bad actors from becoming customers. As such, after a thorough pilot project, we are proud to introduce an additional way to verify accounts of customers who want to sign a SEPA mandate. This technology is based on the Open Banking framework.
When an end-consumer attempts to sign a mandate with Twikey, we can now run a verification on the end-customer's bank account, based on rules that you can define. For instance, accounts under a certain balance threshold or with suspicious histories will get their mandate denied outright in this way.
The result: less risk, less loss, more certainty. During the pilot project, failed payments were reduced from a European industry standard of 3% down to 0.5%. Would you like to know more about how we can help you achieve this? Drop us a line.
New PSP: Worldline
Global payment processing leader Worldline has joined the ranks of over 15 PSPs Twikey can now connect you with. You can use this setup for recurring credit card transactions as well as one-time payments.
API updates
In addition to the most eye-catching features listed above and countless small enhancements not mentioned, Twikey 2.6.0. also includes:- By popular demand, we've added deeplinks to Twikey, so you can link directly to the correct Twikey page from within your application
- Faster creation of large invoice batches: over 50K files can be created in an instant
- Option to refund your customers through your own bank instead of credit or PSPs – a modest feature that still improves your workflow
Release 2.5.0 (11/Juli/2025)
Extra bank: Argenta
Our network for seamless digital B2B mandate processing in Belgium continues to expand—Argenta has now joined our portfolio of connected banks. For clients already utilizing our B2B service, no further action is necessary. With the addition of Argenta, Twikey now covers 99% of Belgian B2B banks accounts!
iDIN now fully integrated at Twikey as certified DISP
iDIN is a widely used digital identification method in the Netherlands, comparable to Itsme in Belgium. Twikey has supported iDIN from the very beginning. Today, we are proud to announce that we are officially recognised as a DISP (Digital Identity Service Provider).
With this certification, Twikey can quickly facilitate additional identification flows—such as customer verification at the start of an onboarding journey—without requiring any administrative setup through third parties. Activation is fast, seamless, and fully integrated into our APIs enabling both Dutch and Belgium identification methods.
Recurring payments: new options available
We've expanded the range of available combinations in our Payment Hub to ensure broader support for recurring payment methods. The following options are now fully enabled:
- PayPal via Mollie
- Recurring credit card payments via Buckaroo
- Bancontact Recurring (Wallet Initiation Payments), now supported by most connected Payment Service Providers
Payment Plans
In our last product update, we introduced Payment Plans. After successful testing by several customers—who responded very positively—we’re pleased to announce that this feature is now available to everyone.
New Interfaces for your customers
We are also in the process of refreshing the end-customer interface. A recent webinar showcased the new designs we’re working on. Stay tuned for the official launch. You can view the recordings in Dutch and French.
Release 2.4.0 (19/May/2025)
Here’s what’s new — designed to make your daily payment processes even more efficient.
Invoicing: Flexible Delivery channels & Peppol
We've listened to feedback of a lot of customers on the way invoice delivery has been working. It is now also possible to choose the default delivery channel per customer or for an invoice specifically.
Peppol is now available to all customers
After successful private Beta testing, Peppol is now available to all customers as an additional option for invoice delivery. If you’d like to enable this functionality, please contact us. You have two ways to send invoices via Peppol:
- Upload your own UBL file
- Let Twikey generate a UBL file automatically based on your invoice API data
(Invoice lines have been added to the API to ensure fully compliant UBL generation.)
Tip: We’ve seen that invoices sent via Peppol are often integrated directly into the recipient’s accounting software, which can delay manual payments. To address this, we’ve added an optional “Peppol email” containing a direct payment link. This not only speeds up payment but also encourages customers to switch to automated payment methods — even if the invoice wasn’t sent through Twikey originally.
B2B direct debit enhancements
For customers whose banks aren’t yet part of our fully automated B2B mandate flow, we’ve added several enhancements in recent releases.
One key update is the start validation button, which helps speed up the approval process. By triggering validation proactively, you avoid unnecessary waiting periods and register mandates more quickly.
In addition, while a mandate is still pending validation, debtors can now download the PDF version — a feature that was previously unavailable.
Payment Plans (Beta)
Let your customers pay in instalments with full automation and smart follow-up. You can now offer instalment plans for your invoices directly from your existing Twikey flow. Set the terms once, and we’ll take care of the rest — from payment scheduling to follow-ups and reminders.
Currently available in beta. Contact us if you’d like early access.
More detailed batch CSV downloads
CSV exports for batches now contain more detailed information, giving you clearer insights into processing status and transaction-level data.
API improvements
We’ve made several enhancements across our APIs to improve speed, flexibility, and integration options.
The trunksize parameter is no longer required and will be ignored. When using feed calls, continue reading until no new data is returned — no need to define a size.
Invoice API and bulk improvements
- Upload up to 5,000 invoices in a single API call
- Add invoice lines so Twikey can generate an UBL if needed
- Use PDF URLs to reduce API call size — we will fetch the PDF directly from the URL
- Add CC email addresses via API, in line with UBL formats
Mandate Actions API
Trigger mandate-related emails such as invitations, reminders or B2B validation flows directly from your own software interface.Refund API updates
You can now add your own end-to-end reference to refund instructions, making it easier to track and reconcile refunds across your systems.Need help? Contact our support team.
Release 2.3.0 (06/Apr/2025)
Here’s what’s new — designed to make your daily payment processes even more efficient.
Easier mandate sharing
Need to resend a signed mandate to your customer? That’s now faster and more intuitive. You can send a secure access link via email that takes your customer directly to their signed mandate – no login required. The link remains active until the end of the day, making it perfect for quick follow-up or documentation sharing.
- Save time resending documents
- Customers can update their account number or limit (NL only)
- No need for customer login
- Fully secure and user-friendly
Improved B2B validations
We've enhanced the validation process for banks that support B2B mandates but do not yet offer full digital registration.
- Automatic checks confirm if the bank has completed the mandate registration
- Real-time tracking and manual restart options
- Customers can monitor or re-initiate validation via the secure link
- No need to wait, no extra steps
Credit card expiry alerts
Stay ahead of expiring credit cards: automatically notify your customers one month in advance using our API.
Improved tours
Our in-platform tours have been refined to offer clearer, more helpful guidance — whether you’re onboarding new colleagues or exploring new features.
New bank integration: Commerzbank
We’ve added full support for Commerzbank, expanding our network of connected banks.
Transparent refund handling
When a refund fails, you’ll know right away. Failed refunds are now clearly flagged, so you can take immediate action without guesswork.
Upcoming API update – extended shortener length
The shortener used in invite URLs will soon increase from 4 to 12 characters. Make sure your internal systems can handle the longer format.
Need help? Contact our support team.