Product updates

Keep track of your invoices from billing to payment

Sending invoices is only part of the job. You also need to know whether they have reached your customers and which ones need attention. If you’re sending invoices from Belgium, you can check the delivery status within the ‘Billing runs’ feature, which gives you an overview of your billing process. Within each billing run, open the ‘Peppol delivery report’ to check the delivery status of your Peppol invoices and see which ones need follow-up.

Find invoices more easily when matching payments

When matching an incoming payment, you can search by customer name or invoice number on the reconciliation screen. The search field now makes both options clear, helping you find the right invoice.

Peppol notifications help prevent duplicate bookings

Peppol invoices you send may include a PDF attachment (if you’ve enabled them), but from now on, separate notification emails no longer do. This helps prevent your customers’ accounting system from importing and booking the same invoice twice. Similarly, if a Peppol delivery fails, Twikey no longer sends the invoice by email as a backup.

Connecting German bank accounts made easier

EBICS is a standard for secure communication between business software and banks. It is very popular in Germany, Austria, and France, and is also used by banks in other countries. We have further refined the customer onboarding process for your EBICS bank connection. Once connected, Twikey sends your collection and transfer files directly to your bank and automatically reads the bank’s feedback. This keeps the exchange of files and responses within your Twikey workflow.

API documentation usable with AI

Our API documentation now has a ‘Copy Markdown’ button. Developers can use it to copy the relevant instructions straight into an AI assistant when building or updating integrations. That way, the AI assistant works with the latest Twikey documentation, directly from the source.

Extra verifications when customers sign a mandate

Many of our customers already use Open Banking verification during mandate signing to assess risk and detect potential fraud before entering a business relationship. With your customer’s consent, it uses selected bank account data to provide a result Twikey can act on. Existing checks include account activity and balance, but we’ve now added a couple of extra verification rules:

• Fraud cross-checks: check new customers against IBANs or customers already marked for fraud within your organization.
• Country rules: limit country selection.
• Email checks: avoid particular email domains and apply other email criteria.

In addition, we’re working on additional fraud prevention options that we will bundle in Twikey GateKeeper. This product will bring together Open Banking Check, IBAN match, and Blacklisting as complementary checks or ‘gates’. Watch this space for future updates.

Belgian eID signing with support you can count on

We have resolved an issue that prevented some customers from signing with their Belgian eID card. Customers who encountered an installation prompt or an error can now complete the signing process again.

Find what you need, faster

Search is now more flexible and better at handling partial names, spelling differences, and variations in how a name or phrase is written. That means you no longer need an exact match to find what you’re looking for, making everyday searches faster and more forgiving.

Pay By Bank: złoty and more

Since Twikey 2.11, your customers can use Pay By Bank (also known as Payment Initiation) as a payment option. We’ve now expanded its currency support to include the Polish złoty (PLN). You can also turn Pay By Bank on or off by region, and we’ve updated the end-user payment interface.

Need a quick recap? Pay By Bank lets your customers pay directly from their own bank account through an account-to-account (A2A) transfer, rather than through a card network. This can mean lower transaction costs, fast confirmation and settlement, and no card chargebacks. In many cases, payments are confirmed within seconds. Pay By Bank can also support significantly higher payment amounts than many other payment methods, and it can be used for a first payment when initiating a mandate (doing this with Wero or iDEAL, for example, will no longer be possible in the future).

Address format change in pain008 files postponed

The European Payments Council has postponed the address format change in pain008 files that was originally slated for November 26, 2026.

Other product updates

Android users can now sign Direct Debit mandates directly from in-app browsers, and you can filter mandate agreements by BIC. Refunds are now returned to the end customer through the payment method they originally used. When an invoice can’t be collected, the notification email now clearly explains why, so you can take action right away.

SEPA address format changes and updated pain file support

New European banking requirements take effect in November 2026, making structured address formatting mandatory in payment files (view the documentation for what will no longer be allowed). To keep your collections running without interruption, Twikey can now automatically translate older SEPA Direct Debit XML pain.008 V2 and V3 files with unstructured addresses into the bank-supported pain.008 V8 format during upload. You can also upload pain.008 V8 direct debits and pain.001 V9 credit transfers directly. Reconciliation reporting now supports camt.053.001.08 alongside the existing camt.053.001.02, with no action needed on your side.

Invoicing and Peppol

Electronic invoices now embed direct debit information in the UBL file, include remittance information, and display the invoice period per line, so your customer’s accounting software receives everything in a single document. An invoice updates to paid status immediately once payment completes via the payment link, and amount and currency formatting now adapts to the reader’s language and country settings. When Peppol delivery falls back to email and that email bounces, Twikey correctly flags the customer’s address as bounced, so your team can act on it without checking manually.

Agreements and mandates

The agreements overview now includes a pending validation filter and displays the bank’s Bank Identifier Code (BIC) in the bank column. The mark-as-fraud dialog lets you suspend or cancel an agreement in the same step, reducing the actions needed to respond to a fraud signal. Error messages during B2B validation, SMS signing, and IBAN updates are also more specific, so your customers know exactly what to correct.

Everyday use

Saved filters now appear at the top of the menu for faster access, and the support dashboard has been redesigned for speed and clarity. New Twikey customers now see a dynamic onboarding checklist that guides them through each required step, and the payment feed loads considerably faster across all account sizes.

API and integrations

A new Customer API lets your team create and update customer records programmatically, and the VAT field now appears on all customer-info endpoints. A webhook fires as soon as a direct debit batch is generated, so your system can react in real time without polling. The Norriq integration is available as a standalone connection, including Dataverse support for Microsoft Business Central, and our Buckaroo connection now supports reservation-based payments using authorize-and-capture flows.