Product Updates

Release 2.7.0 (23/Sep/2025)

Dashboard improvements

Filter on companies or contacts
In the Customer overview, we have added two default filters: one for “companies” and one for “contacts” so you can more easily search if you have both types of customers.

Working together with multiple agents
There are two features in the mandate overview page that allow your team to work better together: “Tags” and “Agent”. We did some improvements in both. The first is multi-tagging filtering, where filters on tags just became smarter. The second is improved Agent behaviour. It is now possible to reassign Agents in bulk, or when someone leaves the company the ownership can be transferred. In addition, there is an “assigned to me” filter so you can see easily your own follow-up lost. Lastly, we have changed the order of the columns so it is more uniform with all other screens.

B2B flows: more digital signatures

When we consulted with our customers who use B2B mandates, we saw that “print” was still often being used in cases where a full digital flow was available.

In Belgium, 7.9M people are using Itsme, and even more have a bank card to sign. It’s a similar situation in the Netherlands, where the eMachtiging protocol has been drastically improved to maximize conversion. In the unlikely event Itsme, eMachtiging or signing by bank card signing is not possible, we offer the print option later on in the process.

Payconiq update

If you use Payconiq, you probably received a mail that on October 19, there will be some changes in its setup. Just to reassure you: there is nothing you need to do. We have things covered.

Release 2.6.0 (29/Aug/2025)

Open Banking checks: Turning transparency into fraud protection

European Banking Authority data estimates that EU companies lose more than €4 billion annually due to banking fraud. Twikey stands with you to prevent bad actors from becoming customers. As such, after a thorough pilot project, we are proud to introduce an additional way to verify accounts of customers who want to sign a SEPA mandate. This technology is based on the Open Banking framework.

When an end-consumer attempts to sign a mandate with Twikey, we can now run a verification on the end-customer's bank account, based on rules that you can define. For instance, accounts under a certain balance threshold or with suspicious histories will get their mandate denied outright in this way.

The result: less risk, less loss, more certainty. During the pilot project, failed payments were reduced from a European industry standard of 3% down to 0.5%. Would you like to know more about how we can help you achieve this? Drop us a line.

New PSP: Worldline

Global payment processing leader Worldline has joined the ranks of over 15 PSPs Twikey can now connect you with. You can use this setup for recurring credit card transactions as well as one-time payments.

API updates

• By popular demand, we've added deeplinks to Twikey, so you can link directly to the correct Twikey page from within your application
• Faster creation of large invoice batches: over 50K files can be created in an instant
• Option to refund your customers through your own bank instead of credit or PSPs – a modest feature that still improves your workflow

Release 2.5.0 (11/Juli/2025)

Extra bank: Argenta

Our network for seamless digital B2B mandate processing in Belgium continues to expand—Argenta has now joined our portfolio of connected banks. For clients already utilizing our B2B service, no further action is necessary. With the addition of Argenta, Twikey now covers 99% of Belgian B2B banks accounts!

iDIN now fully integrated at Twikey as certified DISP

iDIN is a widely used digital identification method in the Netherlands, comparable to Itsme in Belgium. Twikey has supported iDIN from the very beginning. Today, we are proud to announce that we are officially recognised as a DISP (Digital Identity Service Provider).

With this certification, Twikey can quickly facilitate additional identification flows—such as customer verification at the start of an onboarding journey—without requiring any administrative setup through third parties. Activation is fast, seamless, and fully integrated into our APIs enabling both Dutch and Belgium identification methods.

Recurring payments: new options available

We've expanded the range of available combinations in our Payment Hub to ensure broader support for recurring payment methods. The following options are now fully enabled:

• PayPal via Mollie
• Recurring credit card payments via Buckaroo
• Bancontact Recurring (Wallet Initiation Payments), now supported by most connected Payment Service Providers

Payment Plans

In our last product update, we introduced Payment Plans. After successful testing by several customers—who responded very positively—we’re pleased to announce that this feature is now available to everyone.

New Interfaces for your customers

We are also in the process of refreshing the end-customer interface. A recent webinar showcased the new designs we’re working on. Stay tuned for the official launch. You can view the recordings in Dutch and French.

Release 2.4.0 (19/May/2025)

Here’s what’s new — designed to make your daily payment processes even more efficient.

Invoicing: Flexible Delivery channels & Peppol

We've listened to feedback of a lot of customers on the way invoice delivery has been working. It is now also possible to choose the default delivery channel per customer or for an invoice specifically.

Peppol is now available to all customers

After successful private Beta testing, Peppol is now available to all customers as an additional option for invoice delivery. If you’d like to enable this functionality, please contact us. You have two ways to send invoices via Peppol:

1. Upload your own UBL file
2. Let Twikey generate a UBL file automatically based on your invoice API data

(Invoice lines have been added to the API to ensure fully compliant UBL generation.)

Tip: We’ve seen that invoices sent via Peppol are often integrated directly into the recipient’s accounting software, which can delay manual payments. To address this, we’ve added an optional “Peppol email” containing a direct payment link. This not only speeds up payment but also encourages customers to switch to automated payment methods — even if the invoice wasn’t sent through Twikey originally.

B2B direct debit enhancements

For customers whose banks aren’t yet part of our fully automated B2B mandate flow, we’ve added several enhancements in recent releases.

One key update is the start validation button, which helps speed up the approval process. By triggering validation proactively, you avoid unnecessary waiting periods and register mandates more quickly.

In addition, while a mandate is still pending validation, debtors can now download the PDF version — a feature that was previously unavailable.

Payment Plans (Beta)

Let your customers pay in instalments with full automation and smart follow-up. You can now offer instalment plans for your invoices directly from your existing Twikey flow. Set the terms once, and we’ll take care of the rest — from payment scheduling to follow-ups and reminders.

Currently available in beta. Contact us if you’d like early access.

More detailed batch CSV downloads

CSV exports for batches now contain more detailed information, giving you clearer insights into processing status and transaction-level data.

API improvements

We’ve made several enhancements across our APIs to improve speed, flexibility, and integration options.

The trunksize parameter is no longer required and will be ignored. When using feed calls, continue reading until no new data is returned — no need to define a size.

Invoice API and bulk improvements

• Upload up to 5,000 invoices in a single API call
• Add invoice lines so Twikey can generate an UBL if needed
• Use PDF URLs to reduce API call size — we will fetch the PDF directly from the URL
• Add CC email addresses via API, in line with UBL formats

Mandate Actions API

Refund API updates

Need help? Contact our support team.

Release 2.3.0 (06/Apr/2025)

Here’s what’s new — designed to make your daily payment processes even more efficient.

Easier mandate sharing

Need to resend a signed mandate to your customer? That’s now faster and more intuitive. You can send a secure access link via email that takes your customer directly to their signed mandate – no login required. The link remains active until the end of the day, making it perfect for quick follow-up or documentation sharing.

• Save time resending documents
• Customers can update their account number or limit (NL only)
• No need for customer login
• Fully secure and user-friendly

Improved B2B validations

We've enhanced the validation process for banks that support B2B mandates but do not yet offer full digital registration.

• Automatic checks confirm if the bank has completed the mandate registration
• Real-time tracking and manual restart options
• Customers can monitor or re-initiate validation via the secure link
• No need to wait, no extra steps

Credit card expiry alerts

Stay ahead of expiring credit cards: automatically notify your customers one month in advance using our API.

Improved tours

Our in-platform tours have been refined to offer clearer, more helpful guidance — whether you’re onboarding new colleagues or exploring new features.

New bank integration: Commerzbank

We’ve added full support for Commerzbank, expanding our network of connected banks.

Transparent refund handling

When a refund fails, you’ll know right away. Failed refunds are now clearly flagged, so you can take immediate action without guesswork.

Upcoming API update – extended shortener length

The shortener used in invite URLs will soon increase from 4 to 12 characters. Make sure your internal systems can handle the longer format.

Need help? Contact our support team.